“How can I place a custom order?”
- Please, contact our customer support by sending an email to [email protected] or via Contact Us page
“How long does it take for the order to proceed”
- Usually, it takes about a week to design and print an order + shipping handling and delivery time. Roughly, about a month. Everything is individual and depends on the season, your custom request and shipping option which you choose.
“Do you make the items yourself?”
- Yes. I have 4 3d printers, a painting and finishing table where all of the miracles happen.
“Can I change the color of the item?”
- Yes, you can. Just contact me directly.
“What happens after I place an order and transfer you money?”
- I receive the notification. You receive your order confirmation email and receipt. Depending on my workload, it’ll take up to a week for the items to be printed.
- If you choose DIY kit, I ship it immediately. If you choose the fully painted option, I will proceed with painting, drying and finishing.
- Then, I order a shipping label according to your specified shipping method, pack it and handle the box to the carrier.
“What if I change my mind after placing the order?”
- If you change your mind and what to stop the process, contact me immediately before I ship the order!